Posted by Telari | Jan 21st, 2009 3:49pm
We’ve been searching for the perfect bug tracking tool for some time, but most of them were overkill for how EatonGolden operates. We work fast, and don’t ever want our tools to slow down or bloat our process.
What did we want? Something that would make the process more interesting, less confusing and…even fun!
In the midst of QA testing a large site over the past couple weeks, Mike discovered 16 Bugs.
Here’s what I like about it:
- The interface is simple and clean
- Adding bugs is quick, with several customizable dropdowns
- Bugs are easily tracked by severity, person responsible and status
- E-mails notify you for every new bug, and you can subscribe to it’s feed.
- It integrates with Basecamp (which we also use for project management).
Now, I wouldn’t necessarily say that 16 Bugs has made QA testing a party…but it has made it easier – and so far it has worked very well for our small, fast-moving team.
http://16bugs.com/
Posted in EatonGolden
Posted by Craig | Jan 9th, 2009 12:31pm
I find myself seeking information and performing tasks on the go, such as finding a business address or hours or operation. So, I appreciate it when companies provide mobile options. I like it even better when the web site detects that I am using an iPhone and provides me the option to view the mobile version or the full version. Go to the EatonGolden web site from your iPhone to see an example.
Here’s a screen shot.
Posted in EatonGolden, Mobile
Posted by Emily Eaton | Jan 1st, 2009 3:38pm
Happy New Year! This is a great time to look ahead to 2009, thinking of resolutions and themes to create for the year. But before it becomes a distant memory, I thought it was worth looking back to 2008 to recognize the most memorable experiences. Here’s mine…
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EMILY’S BEST EXPERIENCE OF 2008: PET CROSSING ANIMAL HOSPITAL
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My favorite experience of 2008 wasn’t online at all. It was an unexpectedly good experience at a vet clinic. Here’s why:
- Timing and immediacy: In July, two new kitties joined our household. When I needed to take one to a vet, the clinic fit me in that same day — even though I was a brand new customer.
- Experience design from the “customer” perspective: When we first arrived in the exam room, I noticed there was a small counter and a sink, along with a comfortable arm chair and cushioned bench, but no typical stainless steel exam table. When the doctor came in, instead of lifting the kitten up to human height, he got right down on the floor with the kitty. Classic user-centered experience design: it is a better experience for any stressed-out cat or dog to have a doctor come into their space rather than being hoisted up onto a stainless steel exam table.
- Personalization and convenience: A month or so later, we returned for a check-up. We had a similarly good experience, doctor on the floor and all. At one point, a vet tech took a picture of both kitties. Afterward, I was given a whole handbook on the kittens — complete with a photo on the cover! Every detail I might ever need about my cats, plus a lot of helpful info, was bound together in a personalized notebook.
- Follow-up and request for feedback: After both trips to the vet, the next day brought a personal phone call. Just checking in to make sure the kitties were doing well. A couple days later, a note in the mail to check in and ask for feedback on the experience.
The best part of this whole experience, and the reason it wins the #1 spot on my list, was the fact that I didn’t even know my family was lacking a great vet. The clinic didn’t just meet my needs, they provided an exceptional customer experience that I didn’t know I had been missing.
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As you look back on 2008, what was your best experience? And, why?
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We look forward to hearing your comments.
Posted in EatonGolden, Examples, User Experience
